1. Who we are
Platinum Dental Touch is a dental practice serving patients in Rustenburg through our Freedom Park and Midtown Mall locations. This website provides information about dental services, patient education and contact options.
PRIVACY POLICY
Your privacy matters.
Platinum Dental Touch respects your privacy and is committed to protecting personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).
Effective date: 2026
This policy explains what information may be collected through the Platinum Dental Touch website, why it may be used, and the choices available to website visitors and patients.
2. Information we may collect
Personal information may be collected when you:
Send us a WhatsApp message
Call or request an appointment
Submit an enquiry about dental treatment
Use website contact or communication features
Interact with website analytics or performance tools
This information may include your name, telephone number, email address and information you voluntarily provide about your dental concern.
3. How information may be used
Your information may be used to:
Respond to enquiries
Arrange or confirm appointments
Provide treatment-related communication
Improve patient support and website experience
Support internal practice administration
4. Patient medical and dental information
Medical or dental information shared through communication channels is treated confidentially and should only be provided where necessary. Website communication does not replace formal clinical diagnosis, consultation or emergency treatment.
5. WhatsApp communication
When you contact Platinum Dental Touch through WhatsApp, your communication is also processed through WhatsApp’s systems and is subject to its own privacy terms. Please avoid sending unnecessary sensitive medical information through unsecured communication channels.
6. Cookies and analytics
This website may use cookies, analytics tools and performance systems to understand website activity, improve user experience, support security and maintain website functionality.
7. Data protection
Reasonable administrative and technical measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
8. Third-party systems
Third-party services may be used for hosting, analytics, communication, website maintenance and technical support. These providers may process limited information necessary to deliver their services.
9. Technology partner disclosure
This website is operated by Platinum Dental Touch. Website systems, digital infrastructure and technical support are provided by esolutionprojects as the practice’s technology partner.
esolutionprojects does not provide dental care, clinical diagnosis, medical advice or treatment services.
10. Your rights
Subject to applicable law, you may request access to personal information held about you, request corrections, object to certain processing or ask how your information is being used.
11. Policy updates
This policy may be updated when website services, technology or legal requirements change. The latest version will remain available on this page.
Privacy questions?
Contact the Platinum Dental Touch practice relevant to your enquiry. Please avoid sharing unnecessary sensitive medical information in your first message.